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Service policy

At JVNW service is an integral part of our products. Our goal is to accept nothing short of total customer satisfaction. To accomplish this JVNW operates on the following principals:

 

  • Our customer's business is our business. We make a point to understand your business. We support our customer's trade organizations and sponsor related activities wherever we can.

 

  • Requests for bids on upcoming projects are always finished within one weeks time, no matter how involved the project. Single vessel pricing can often be quoted immediately. Response time to quote or information inquiries is seldom longer than two hours.

 

  • We listen to our customers. We encourage feedback we want to continually improve and learn.

 

  • If a problem should arise, every effort will be taken to solve it to the customer's satisfaction. Every time.

 

  • A Project Manager will be assigned to your order. Single source communication helps the project run smoothly.

 

  • Products are completed and delivered on time. Period.

 

  • Full year warranty. All defects in parts or workmanship will be fixed or replaced for one year. If our good customers think a defect is our fault, then it's our fault. We run our business honestly and we assume the same of others.

 

  • Every product will be subjected to extensive quality control. Every single weld is checked and signed. We are an ASME code shop and adhere to all 3A standards. cGMP procedures are followed.